Help & Support

We're here to help. Choose the department that best matches your inquiry.

Technical Support

Get help with account issues, service activation, and technical problems.

Common Topics

  • Account setup and activation
  • Connection issues
  • Router troubleshooting
  • Service problems
  • Technical assistance
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Billing & Payments

Questions about invoices, payments, and your billing account.

Common Topics

  • Invoices and receipts
  • Payment methods
  • Billing inquiries
  • Account balance
  • Subscription changes
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Coverage & Info

Check service coverage in your area and get general information.

Common Topics

  • Coverage verification
  • Service availability
  • Network information
  • General inquiries
  • Area details
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Frequently Asked Questions

How do I check if service is available in my area?

Visit our Coverage page, select your network, and enter your address. We'll confirm availability within 24 hours via email.

What should I do if I'm experiencing connection issues?

Contact our Technical Support team at support@uncappify.co.za. They can help with router troubleshooting and connection problems.

How do I update my billing information?

For billing-related questions, contact our Billing team at billing@uncappify.co.za. They can help with payment methods and account updates.

What payment methods do you accept?

We accept EFT transfers, credit/debit cards, and mobile money transfers. Contact our Billing department for more details.

How long does installation take?

Installation is typically scheduled within 1-2 business days after registration. Our Technical Support team will contact you to confirm the date and time.

Still Need Help?

Our support team is available to assist you. Reach out to the appropriate department for the fastest response.

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