Last updated: January 2026
We understand that circumstances change. This Cancellation Policy explains how you can cancel your Uncappify services, including notice periods, final charges, and your rights under South African law.
All ISP services operate on month-to-month contracts with no long-term lock-in. You may cancel at any time by providing written notice to support@uncappify.co.za or via WhatsApp. Cancellation notice can be submitted anytime during your billing month.
Cancellation notice periods depend on when you submit your request: • Before 20th of Month: Service ends on the last day of that month (effective immediately) • On or After 20th of Month: Service ends on the last day of the following month (30-day notice) Example: If you cancel on February 15th, service ends February 28th. If you cancel on February 25th, service ends March 31st.
You remain liable for all charges accrued during the cancellation notice period. If you cancel mid-month, you are charged pro-rata for the days used in that month. No refunds are issued for unused portions of the cancellation month.
All routers and equipment provided by Uncappify must be returned within 7 days of service cancellation. Return the equipment to the address provided in your cancellation confirmation. Equipment should be in good working condition. Failure to return equipment results in a R3,000 non-return fee.
If you signed up for a promotional package (discounted rate, free router, free month) and cancel within 6 months of activation, a R999 non-refundable cancellation fee applies. This fee is separate from regular cancellation and must be paid in full.
All outstanding invoices must be paid in full before cancellation is processed. This includes: monthly charges, late fees, equipment damage charges, and any promotional cancellation fees. Unpaid balances will be pursued for collection.
You are responsible for the SIM card provided with your service. If the SIM is lost, stolen, or destroyed during your service period, you must report it to SAPS within 24 hours and notify us immediately. Failure to report results in potential liability for fraudulent usage.
Web hosting services can be cancelled at any time without penalty. There are no minimum contract terms or long-term lock-in requirements. You can cancel month-to-month hosting immediately; annual plans can be cancelled anytime but pro-rata refunds apply only to unused months.
To cancel hosting, email support@uncappify.co.za with "Cancellation Request" in the subject line. Include your account/domain details and desired cancellation date. We will confirm the cancellation within 2 business days. Service continues until the end of the paid period unless immediate cancellation is requested.
After cancellation, you have 7 days to retrieve all your files, databases, and emails. We provide a backup of your data for download through the control panel. After 7 days, all data is deleted permanently. You are responsible for maintaining your own backups.
If you registered your domain with us, you retain ownership and can transfer it to another registrar at any time. Provide the authorization code when cancelling. Domain cancellation is separate from hosting cancellation. Domains expire on their renewal date unless renewed.
Free SSL certificates (Let's Encrypt) are tied to your domain. Upon cancellation, the certificate becomes invalid. If you transfer your domain to another host, you can request a new SSL certificate. Paid SSL certificates cannot be transferred; you would need a new certificate at the new host.
All email accounts associated with your hosting are terminated upon cancellation. We recommend backing up all emails before cancellation. Emails cannot be retrieved after termination. If you need to preserve emails, export them using standard email clients before cancellation date.
Annual hosting plans paid upfront can be cancelled anytime. A pro-rata refund is issued for the unused portion of the annual period. Refund = (Remaining Days / 365) × Annual Price. Refunds are processed within 10 business days.
Web development projects can be cancelled at any time; however, partial cancellation charges apply based on work completed. We charge R500/hour for all time spent on your project up to cancellation. The 50% deposit is non-refundable.
If you cancel within the first week (before substantial work begins), we refund 50% of the deposit. Work completed during this initial period (design concepts, planning, initial development) is billable at R500/hour against the deposit. If work exceeds the deposit, you pay the difference.
If you cancel after initial project phases are complete, you forfeit the deposit and are charged for all billable hours at R500/hour. You receive all code, assets, and documentation completed to the cancellation point. Intellectual property rights transfer only upon final payment.
Cancellations after project launch and delivery mean you retain ownership of the delivered project. You are responsible for all ongoing maintenance and support. If you had a maintenance contract, it continues until the contracted end date unless otherwise agreed.
Monthly maintenance and support contracts can be cancelled with 30 days notice. The current month's service continues; cancellation is effective on the last day of the current month. No pro-rata refunds are issued for partial months.
If your web development project included hosting services, hosting can be cancelled separately from development. Cancellation of development services does not automatically cancel hosting. You must explicitly request hosting cancellation.
Submit cancellation requests via: 1. Email: support@uncappify.co.za (Subject: "Cancellation Request") 2. WhatsApp: +27 72 631 8796 3. Billing Inquiries: billing@uncappify.co.za Include: Account/Order details, Service type, Desired cancellation date, Reason for cancellation (optional)
We confirm receipt of your cancellation request within 2 business days. We provide: cancellation date, final billing amount, equipment return instructions (if applicable), data retrieval instructions (if applicable), and confirmation of service termination. Keep the confirmation for your records.
All outstanding invoices must be settled before cancellation is finalized. If you have outstanding balances after service ends, we pursue collection through: payment reminders, collection letters, credit bureau reporting, or legal action if necessary.
If you dispute charges and want to cancel, you may still cancel. However, all undisputed charges must be paid. Disputed charges are addressed separately while your cancellation proceeds. Your cancellation date is not delayed by billing disputes.
Your service may be automatically cancelled without notice if: payment remains outstanding for 60 days, you violate our terms and conditions, you engage in illegal activities using the service, or you do not respond to suspension notices within 30 days.
Deactivation temporarily suspends your service (e.g., due to non-payment). Cancellation permanently terminates your service and account. Deactivated accounts can be reactivated by paying outstanding balances. Cancelled accounts are permanently deleted and cannot be recovered.
If payment is not received by the due date, we send payment reminders. After 14 days of non-payment, service is suspended automatically. You can restore service by paying the outstanding balance plus any late fees (if applicable). Suspension does not cancel your service; the account remains open.
Service reactivation after suspension may incur a reconnection fee of R500 (ISP services). This fee applies when reconnecting after suspension for any reason. The fee is added to your next invoice and must be paid in full.
For hosting services, data is preserved during suspension for up to 30 days. After 30 days of non-payment suspension, data may be deleted. You can reactivate within 30 days and retain all data. For ISP services, data logs are preserved throughout suspension.
To reactivate a suspended service, pay all outstanding balances including late fees and reconnection charges. Email support@uncappify.co.za with "Reactivation Request" and payment proof. Service is restored within 24 business hours. ISP services may require technical verification before reactivation.
If you experience unavoidable circumstances (relocation due to employment, medical emergency, death in family) that necessitate immediate cancellation, we may waive the promotional cancellation fee (R999) and standard notice periods. Provide documentation supporting your claim. Management reviews requests within 5 business days.
If service becomes unavailable in your area (for ISP) or if we discontinue a service, we provide 30 days notice and allow penalty-free cancellation. We also offer equivalent alternative services at similar pricing. If no alternative is acceptable, you receive a full refund.
Service outages lasting 48+ hours entitle you to service credits equal to the outage duration, not cancellation. Credits are applied automatically to your account. For ISP services, extended outages (7+ days) may allow penalty-free cancellation.
After cancellation, your account data is deleted within 30 days. Personal information is deleted in accordance with POPIA. We retain billing records for 7 years for tax compliance. You can request faster deletion by email.
A final invoice is issued showing all charges up to your cancellation date. This includes: monthly service charges, pro-rata charges for partial months, late fees, cancellation fees, and equipment damage fees. Pay the final invoice within 14 days.
We provide all tax documentation (invoices, statements) upon request. Keep records of your payments for personal tax and expense tracking purposes. We retain copies for 7 years and can provide duplicates if needed.
We welcome feedback about your cancellation experience. Tell us why you cancelled so we can improve our services. Feedback can be submitted via email to support@uncappify.co.za with "Feedback" in the subject line. Your input helps us serve customers better.
Your cancellation rights are protected under the South African Consumer Protection Act (CPA). Uncappify complies with all CPA requirements including: notice periods, cooling-off periods, dispute resolution, and refund rights. No provision of this policy may waive your CPA rights.
Under the CPA, you have 14 days from purchase to cancel distance contracts (online purchases) without penalty. This applies to initial service purchases. If you cancel within 14 days and service has not been activated or used, you receive a full refund minus any deposit.
If you dispute cancellation charges or procedures, contact support@uncappify.co.za with detailed information. We respond within 5 business days. Unresolved disputes may be escalated to mediation or legal proceedings in South African courts.
For cancellation assistance, contact: • Email: support@uncappify.co.za • WhatsApp: +27 72 631 8796 • Billing: billing@uncappify.co.za • Phone: Available on WhatsApp We respond to all cancellation requests within 2 business days.
Uncappify operates on month-to-month contracts with no long-term lock-in for any service. You can cancel anytime with appropriate notice. We believe in customer choice and transparent cancellation policies.
Need help with cancellation? We're here to assist.