Last updated: January 2026
At Uncappify, we want you to be completely satisfied with our services. This Refund Policy explains your refund rights for ISP, Hosting, and Web Development services.
ISP services are month-to-month subscriptions billed in advance. Refunds for unused service are available if you cancel before the service period begins. No refunds are issued for partial months of service already provided.
ISP customers have a 14-day cooling-off period from service activation. If you cancel within this period and the service has not been activated or has been used minimally (less than 1GB data), we will issue a full refund minus any router discount applied. Router must be returned in original condition.
Service activation may take up to 72 hours from order placement. If you cancel before activation is complete, you receive a full refund. Once service is activated and you begin using the service, refunds follow standard cancellation policy.
The following are non-refundable: setup fees, installation costs, promotional discounts applied to equipment, late payment penalties, reconnection fees, and damage/loss fees for routers. Cancellation fees (R999) for promotional packages are non-refundable.
If you cancel within the refund period, routers must be returned in original condition within 7 days. Failure to return routers results in a R3,000 charge. Routers sent back damaged or with missing components may incur partial refund reductions.
Data overage charges for exceeding uncapped thresholds are non-refundable. We recommend monitoring your usage through the client portal. If charges are disputed due to suspected malfunction, contact support within 48 hours.
Web hosting plans are billed monthly in advance. Refunds are available for unused hosting if you cancel before activation. Once activated (within 24 hours of payment), hosting is considered delivered and refunds are subject to the 7-day return policy.
All new hosting accounts are covered by our 7-day money-back guarantee. If you are unsatisfied with the service within 7 days of activation, you may request a full refund. To qualify, your account must have minimal usage (less than 5GB uploads). Refund requests must include reason for dissatisfaction.
If we provide free migration assistance and the service is cancelled within 30 days, the migration support is non-refundable. Data must be retrieved within 7 days of cancellation. After 7 days, data is archived and may incur recovery fees.
Upgrades are billed on a pro-rata basis. Downgrades are non-refundable for the current billing cycle but take effect immediately. No refunds are issued for downgrades; the reduced rate applies to your next billing cycle.
We provide daily backups and 30-day backup retention. If your data is lost due to your negligence or third-party access, recovery services (if possible) are charged at R500/hour minimum. Data recovery is not guaranteed and is performed on a best-effort basis.
SSL certificates, additional email accounts, and domain registration add-ons follow the same refund policy as primary hosting. Add-ons cancelled mid-cycle incur a pro-rata charge. Annual plans are non-refundable except within the initial 7-day period.
Web development projects require a 50% non-refundable deposit upon agreement signing. This deposit secures your project timeline and resources. The remaining 50% is due upon project completion and delivery.
Once a project is completed and delivered, you have 7 days to review and request revisions within your included revision allowance. After 7 days, the project is considered accepted. Major revisions after acceptance are billed as new projects at current rates.
If you cancel a development project mid-way, you forfeit the deposit and are charged for all work completed. Our hourly rate is R500/hour. You are provided with all code and assets completed up to the cancellation point.
Changes to project scope beyond the original agreement are billed separately at R500/hour. We track time spent on scope changes. Scope change requests must be approved by both parties in writing before work begins.
If third-party services (payment gateways, API providers) are unavailable or fail during development, we will use reasonable alternatives. If the service becomes unavailable permanently, we discuss alternatives with you. No refunds are issued for third-party service failures beyond our control.
All projects include 30 days of free post-launch support and bug fixes. Issues discovered after 30 days are billed as maintenance at R500/hour. Critical security issues are addressed immediately regardless of support period.
Upon final payment, you own all custom code and assets developed specifically for your project. Pre-built templates, frameworks, and components remain our intellectual property. You receive a license to use them in the delivered project.
To request a refund, email support@uncappify.co.za with: "Refund Request" in subject line, your account/order details, reason for refund, date of purchase, and proof of payment. Requests must be submitted within the refund period for the service type.
Refunds are processed within 10 business days of approval. The refund will be returned to the original payment method. Bank transfers and EFT refunds may take 3-5 additional business days to appear in your account depending on your bank.
Partial refunds are issued when: equipment is returned damaged, partial service has been delivered, or partial data has been transferred. Refund amount is calculated pro-rata based on usage or cost of returned items.
Refunds may be denied if: the customer has violated our terms and conditions, the customer has engaged in fraudulent activity, the service was provided as agreed and accepted, or the refund period has expired.
We do not issue double refunds for billing errors. If an accidental double charge occurs, one charge is refunded. If you receive services from multiple channels, only one refund is issued for the overlap period.
If you dispute our refund decision, you may request escalation to our management team. Provide detailed evidence supporting your claim. We aim to resolve disputes within 14 days. Unresolved disputes may be escalated to mediation or legal channels.
The following are strictly non-refundable: installation fees, setup fees, reconnection fees, late payment penalties, suspension/termination fees, and promotional cancellation fees (R999). These fees are charged for services rendered or administrative costs incurred.
Equipment (routers, modems) that has been used beyond minimal testing or setup is non-refundable. "Minimal use" means less than 1GB data transfer or less than 24 hours of connection time.
Custom configurations, personalizations, and service customizations are non-refundable once implemented. Standard services can be refunded; custom versions cannot.
Annual subscriptions, long-term plans, and bundled services are generally non-refundable except within the initial 14-day period. Monthly services can be cancelled anytime but no refunds for used portions.
If service is unavailable in your area despite coverage checking showing availability, you may request a full refund within 14 days of service activation. This requires proof that service is genuinely unavailable. Weak signal or poor performance does not qualify.
Extended service outages (48+ hours) entitle you to service credit equal to the outage period, not a refund. Credits are applied to your next invoice automatically. Outages due to your negligence or force majeure do not qualify.
If we make a billing error (duplicate charge, incorrect amount, wrong service), we issue a full refund plus interest at 10.25% per annum. Errors must be identified and reported within 60 days.
Refunds may be considered in exceptional cases (relocation, illness, death, etc.) at management discretion. Provide documentation supporting your claim. Management reviews all exceptional requests within 14 days.
All refunds are subject to the Consumer Protection Act (CPA). Your refund rights under the CPA cannot be waived. We comply with all CPA requirements including cooling-off periods, warranties, and liability limitations.
If you purchase a service with a warranty and it fails to meet the warranty terms, you may claim refund, repair, or replacement. Warranty claims must be made within the warranty period with proof of defect.
Under the CPA, you have the right to cancel distance contracts (online purchases) within 14 days without penalty. Uncappify honors this right for all applicable services, subject to service delivery status.
For refund questions or to request a refund, contact: Email: support@uncappify.co.za | WhatsApp: +27 72 631 8796 | Billing: billing@uncappify.co.za Include your order/account details and reason for refund request.
Under the Consumer Protection Act, you have a 14-day cooling-off period to change your mind about your purchase. This applies to online purchases of our services. Contact us immediately if you wish to cancel within this period.
Have refund questions? We're here to help.