Last updated: January 2026
At Uncappify, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information in accordance with South African law, particularly the Protection of Personal Information Act (POPIA).
We collect personal information necessary to provide services, including: full name, email address, physical address, phone number, and identity document details (for RICA verification). This information is collected during registration and account setup.
We collect data about how you use our services: bandwidth usage, data consumption, connection logs, support tickets, and transaction history. This data helps us improve service quality, detect technical issues, and prevent fraud.
For ISP services, we collect router MAC address, IMEI, device type, and network connection details. This information is used for service authentication, location verification, and technical support purposes.
Payment information is collected through secure payment gateways (Paystack). We do not store full credit card details on our servers. Payment data is encrypted and stored in compliance with PCI-DSS standards.
We use cookies and analytics to collect: browser type, IP address, pages visited, time on site, and user interactions. This helps us understand user behavior and improve our website and services.
Your information is used to: activate and maintain your account, provide technical support, process payments, deliver services, send service notifications, and complete identity verification (RICA requirements).
We use your email and phone number to: send billing information, service updates, maintenance notices, promotional offers (if opted in), and respond to support inquiries. You can opt-out of marketing communications at any time.
We analyze usage data to detect suspicious activity, prevent fraud, enforce our terms, and protect network security. This may include reviewing connection patterns and usage anomalies.
We use anonymized data to: improve service quality, develop new features, understand user needs, and optimize network performance. Individual user data is not used for marketing analytics without consent.
We may use your information to comply with legal obligations, court orders, or government requests. We will disclose information to law enforcement or regulatory bodies as required by South African law.
For ISP services, your data is shared with network providers (Vodacom, MTN, Telkom) who process data according to their own privacy policies. Review their privacy policies at their respective websites. We do not control their data practices.
Payment information is shared with Paystack for transaction processing. Paystack operates as a data processor and is bound by their privacy and security policies. We do not store full payment details on our servers.
For web hosting and development services, data may be shared with hosting partners who operate our servers. All hosting partners are bound by data protection agreements and comply with POPIA requirements.
We do not sell or share your personal information with third parties for marketing purposes. We do not authorize third parties to use your information for their own marketing without your explicit consent.
If Uncappify is acquired, merged, or changes ownership, your data may be transferred as part of that transaction. You will be notified of any such change and given the opportunity to opt-out.
We implement industry-standard security measures including: SSL/TLS encryption for data transmission, encrypted storage of sensitive data, regular security audits, firewalls, and intrusion detection systems. All data centers have physical security controls.
We comply with South Africa's Protection of Personal Information Act (POPIA). We process data lawfully, ensure data accuracy, maintain data confidentiality, and provide individuals with access to their data upon request.
Personal data is retained only as long as necessary to provide services. ISP connection logs are retained for 90 days. Financial records are retained for 7 years (tax compliance). You can request data deletion after service termination.
In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by law. We will provide information about the breach, measures taken, and steps you can take to protect yourself.
You are responsible for: maintaining password confidentiality, logging out of accounts, notifying us of unauthorized access, and using secure devices. We are not liable for unauthorized access due to your negligence.
You have the right to: access your personal data, verify its accuracy, request corrections or additions, and receive a copy of your data. Submit requests to support@uncappify.co.za. We will respond within 20 business days.
You can request deletion of your personal data after service termination. We will delete data within 30 days except where: legally required to retain it, data is needed for dispute resolution, or deletion would impact other users' services.
You may object to certain data processing or request restriction of processing. This may limit our ability to provide services. We will evaluate your request and respond within 20 business days with our decision.
Where we rely on consent to process data, you may withdraw consent at any time. Withdrawal does not affect lawfulness of processing before withdrawal. Marketing communication opt-out is available in email footers.
If you believe we violate your privacy rights, lodge a complaint with the Information Regulator: inforeg@justice.gov.za. You may also contact us at support@uncappify.co.za to attempt resolution first.
We use cookies to: remember login credentials, track user preferences, analyze website traffic, and improve user experience. Cookies are stored on your device with your consent. You can disable cookies in your browser settings.
We use Google Analytics to understand how users interact with our website. Data is anonymized and used only for improving website performance. Review Google's privacy policy at policies.google.com/privacy.
Third-party services (payment processors, analytics providers) may set their own cookies. Review their privacy policies for details. You can opt-out through privacy settings in your browser.
Our services are intended for users 18 years and older. We do not knowingly collect information from children under 18. If we discover such information, we will delete it immediately. Parents concerned about data can contact support@uncappify.co.za.
We may update this privacy policy to reflect changes in regulations or our practices. Material changes will be communicated via email 30 days in advance. Continued use of services indicates acceptance of updated policies.
For privacy questions, requests, or concerns, contact: • Email: support@uncappify.co.za • Phone: +27 72 631 8796 (WhatsApp) • Mailing Address: Uncappify, South Africa We will respond to privacy inquiries within 5 business days.
Your privacy is a fundamental right. We are committed to transparent data practices, secure handling, and providing you full control over your information. If you have any concerns, please contact our Privacy Officer immediately.
Questions about your privacy? Contact our Privacy Officer.